Names, numbers, questions, and answers—each bit of data helps the team deliver thoughtful service. This policy sets out how personal information is handled, why it’s collected, and what safeguards protect it at every stage.

Information collected

Understanding what is collected helps visitors make informed choices. The information gathered falls into a few key categories, all handled according to Malaysian law.

• Contact details are gathered when you complete forms or email the advisory team.
• Site usage data, including analytics, may be collected through cookies or similar tools.
• Records of service interactions, correspondence, or document submissions may be stored for reference.
• Technical information like IP addresses and browser types is recorded to maintain site security.

How your data is used

Data collected is used only for clear, stated purposes related to client communication and service delivery.

• To respond to client requests, inquiries, or service questions promptly.
• To deliver, improve, and personalize advisory services and site experiences.
• To manage site analytics, monitor performance, and maintain security.
• To meet legal or regulatory obligations as required by Malaysian law.

Legal basis for processing

The site collects and processes personal data in accordance with Malaysian regulations. Consent is obtained before collecting any information not essential for site function or legal compliance.

Processing is based on consent, contract necessity, or legitimate interests directly related to the advisory services offered. All activities comply with Malaysia’s Personal Data Protection Act (PDPA).

Information sharing

Data is kept confidential and is never sold. In some cases, information is shared with trusted partners to fulfill services, always under strict confidentiality agreements.

• Service providers with roles in technical operations may access data only as needed to support site functionality or communication.
• Advisory partners may receive information required to fulfill project requests, under contractual obligations to safeguard data.
• Legal obligations may require disclosure to regulatory authorities when necessary to comply with Malaysian law.

Data security measures

Personal data is stored on secure servers with restricted access. Technical safeguards, such as encryption and firewalls, help protect against loss, misuse, or unauthorized changes. Regular reviews and updates are conducted to keep security practices current with Malaysian standards.

Your rights

Visitors and clients in Malaysia have specific rights regarding their data. Requests are always considered and acted upon in line with local regulations.

• Request access to your personal data and receive a copy of what is held.
• Ask for corrections to inaccurate or outdated information.
• Request deletion of your data under certain circumstances, as allowed by law.
• Object to certain uses or request limits on data processing.

Cookie usage

Cookies store preferences and support essential site functions, analytics, and marketing. Learn how to adjust settings in your browser or by using our cookie banner. Details on cookie types and usage are in our Cookie Policy.

See Cookie Policy See Cookie Policy

Contact information

Reach out with questions or requests related to your personal data. Every inquiry is handled confidentially and with a commitment to clarity. Contact details are listed below for your convenience.

Email address: content@jornaveliqa.sbs

Phone number: +60 15-733 7515

Office address: Equatorial Plaza, Jalan Sultan Ismail, Kuala Lumpur 50250 Malaysia

Policy updates

Updates may be made to this privacy policy as regulations change or services evolve. Any changes will be posted on this page and dated for reference.